Frequently Asked Questions

Posted on: Thursday, September 7, 2017 / By: John Butts

Please see below for a list of frequently asked questions. If you have any other questions that have not been answered within this FAQ, please do not hesitate to reach out to this year's Conference Director, John Butts.

P:  215-937-8073 or 267-567-5945

Conference Logistics and Registration

Where is the conference being held?

Hotel del Coronado (The DEL)
1500 Orange Avenue
Coronado, CA 92118
1 (619) 522 - 8100
1 (800) HOTEL DEL

Where do I register for the conference?

As of 09/01/17, all client, prospect, consultant and speaker attendees are registered for the conference and listed on our room block.

If you have not responded to the questions regarding meals on the CVent invite you received, please reach out to John Butts @ 215-937-8073 or Rose Mulligan @ 215-863-6694.

Upon arrival, and after checking-in with hotel, please proceed to the Conference Registration Desk. You will see signage and staff to direct you in the lobby.

What are the dates and times of the conference?

Our conference begins on: Wednesday, October 4th @ 6:00 PM
Our conference ends on: Friday, October 6th @ 12:00 Noon

What time does the registration desk open?

Our registration desk is open on: Wednesday, October 4th from 12:00Noon to 5:00PM
Our desk will also be staffed throughout the conference and located down the hall from the main conference room.

Do I need a Credit Card upon check-in?

Yes, all guests will be required to show a credit card upon check-in. Guests will be given a house card for their purchases while at resort, which will be billed back to your personal credit card.

What if I booked at a different hotel? Please check with John or Rose as soon as possible. There may still be rooms available in the room block.

Unfortunately, we cannot make accommodations to shuttle you back and forth off property to your hotel.

Conference Experience

What is the dress for the conference?

The attire for the conference is typically business casual. We want attendees to be as comfortable as possible. However, you may want to know the venues to ensure you pack accordingly:

  • Our opening reception will be on the Sun Deck, which is directly facing the Ocean, above the Beach Walk Promenade.
  • Our 2nd night’s dinner, which takes place at Stone Brewery Liberty Station in San Diego. We will be providing transportation for all guests to and from the venue. This too will be outside dining under the beautiful California sky.
  • The sessions will take place in majestic Crown Room, located through the lobby of the main building. Staff will be there to direct you. Note: The room will be air conditioned.

What activities does the venue offer?

We encourage you to visit the hotel’s website @ for all the wonderful opportunities available at The Hotel Del, one of the top ten resorts in the world, according to USA Today. Some activities include:

  • Spa and Salon
  • Tennis
  • Kid Friendly
  • Fitness Center
  • Run, Walk, Bike and Boat
  • Beach Spin and Yoga Classes
  • Retail Therapy
  • Recreational and Spa Pools
  • Discounts on Local Attractions (Available at Concierge Desk in main lobby)

Contact the Hotel DEL Guest Services Desk for more information on activities both on and off the property at 1(619) 435-6611.

Is there internet access in the hotel?

Yes, the hotel has Wi-Fi, which is included in the resort charge.

Is there on-site parking at the hotel?

Yes, on-site parking is available through self-park at $39.00 per day or valet at $49.00 per day, with unlimited in and out privileges.

Is there a Fitness Center/Spa at the hotel?

Yes, the fitness center is open 24 hours a day, with access by your room key.

The Salon and Spa, which has an indoor/outdoor heated pool, is open from 8:30 AM to 6:00 PM from Monday through Thursday and 8:30 AM to 7:00 PM on Friday through Sunday.

There is a daily guest pass to access the spa pool and wet areas of the spa (locker rooms with sauna and steam rooms), which can be purchased for $35.00 per day and $55.00 on the weekends, unless you have a spa appointment scheduled.

Is there a Business Center at the hotel?

Yes, there is a limited business center, which is located next to the FedEx Office in the adjoining conference building, which is open 24 hours a day with your room key.  If you need specific services such as fax, copying or shipping services you should check with the Concierge desk or see the Fed Ex Business Center Staff between the hours of 8:30 AM to 4:30 PM.

Are meals included for all conference attendees?

Yes, we have planned palate pleasing meals for the entire conference. If you have special dietary needs, please let one of our Conference Coordinators know as soon as possible. We will try to accommodate your special needs.

If you have a spouse or guest attending the conference and have registered and paid for them in advance, they are welcome to join us for all the meals. Please let us know and we will be happy to include them in our count.

How do I get from the airport to the Hotel DEL?

Please keep in mind that the resort is less than thirty minutes from San Diego International airport.

We have arranged for ground transportation for all of our invited guests and speakers, through La Costa Limousine. You will receive a confirmation for your pick-up time and driver information, including a cell phone number to call in case your arrival time changes.

If sponsors are arriving at the same time as any of our clients or speakers and space is available, you are welcome to join us. Unfortunately, since we do not know your travel arrangements and the variances in airlines and arrival times, we cannot provide individual transportation.

Upon arrival at the airport please proceed to baggage claim area and you will see either a PerformRx Associate or Transportation Driver holding a sign with our logo or your name on it.

I have an early departing flight; can I leave the conference before it has ended?

Our conference is scheduled to end at 12:00 Noon on Friday, October 6th. If you have transportation departing before then, please let us know if you need any assistance with departure arrangements. Please see one of our Conference Coordinators to ensure we have your correct departure time on our ground transportation roster.

Although the hotel is only thirty minutes from the airport, you will want to allow time for Friday travel traffic. If we have booked your ground transport, we have arranged for a two and a half hour pre-departure time from the hotel.

One of our PerformRx staff will escort you to the hotel lobby to meet the driver.

All attendees should bring their luggage with them on Friday morning, as they may not have sufficient time to return to their hotel room.

You can print your boarding passes in the hotel lobby for free at the Concierge Desk.


Are the presentations going to be distributed or posted online?

No, in order to go-green we will not distribute them at the conference, but with the permission of all speakers, we will link all presentations under each speaker bio on our website or we can send you an electronic copy upon request. Please allow until October 20th for all presentations to be linked.

Presenter FAQ(s)

Who is my on-site liaison?

Martha Grabarek
Hotel DEL – Senior Conference Services Manager
P: 619-522-8265


Cali Ritson
Conference Co-Director
C: 610-745-2586

Of course any of our PerformRx or PerformSpecialty staff will be happy to assist you as well.

Will there be a conference MC this year?

Yes, Dr. Marie Savard will be our conference MC this year.

Do I need to bring an actual copy of my presentation with me to the conference?

No, as long as you have sent your presentation to prior to or have a flash drive with you, we will be ready to assist you with loading your presentation.

Will there be a podium and microphone?

Yes, all AV arrangements have been made through PSAV. However, if you have a special need, please let us know as soon as you can. There will also be an AV team member onsite.

How many attendees will be in the audience?

We are expecting approximately 130 attendees at this year's conference. This includes health plan representatives from client and prospect plans, consultants, invited guests, speakers, our valued and generous sponsors/exhibitors, and our PerformRx/PerformSpecialty Staff.

Will there be time for questions and answers?

Yes, we have built that into your allotted time, but we are flexible in adjusting the schedule to ensure all attendees have their questions answered.

Will my presentation be evaluated by attendees?

Yes, as in the past we will have evaluations for all attendees to complete on each presenter and their presentation. We are happy to share those results with you and will do so by October 30th via email.

Sponsor and Exhibitor FAQ(s)

Inbound Shipments: Where do I send my display or materials?

Please be sure to clearly mark all packages with the following information in addition to the shipping label:

Hotel DEL Coronado
Attn: Martha Grabarek
Hold For: PerformRx Conference 10/4
1500 Orange Avenue
Coronado, CA 92118

Please review the Drayage Charges document and Exhibitor Form sent to you.

Outbound Shipments: What do I do about shipping my display and/or materials back out?

Please prepare your own shipping label for outgoing shipments and make arrangements with your carrier for pick-up. The staff will move the boxes to the loading dock for you with applicable fees being charged. You may also bring it to the business center and send via FedEx.

What day and time can I setup my display?

You can set-up your display anytime on Wednesday, October 4th from 12:00 Noon until 5:00 PM. You can also set-up at 6:30 AM on Thursday, October 5th.

What are the exhibit times?

All exhibitors who have requested a space will be located in the rear of the conference room. Attendees will need to pass your space to enter and exit the room.

There are specific scheduled breaks during the conference, which are:

  • Thursday, October 5th: 9:45 AM – 10:00 AM and 2:30 PM –   3:00 PM
  • Friday, October 6th: 10:15 AM – 10:45 AM

Of course there are opportunities to network with attendees at all meals too.

Who is my on-site liaison?

Martha Grabarek
Hotel DEL – Senior Conference Services Manager
P: 619-522-8265


John Butts
Conference Director
C: 267-567-5945


Thank you for attending INNOVATIONS XI.


Sponsors & Exhibitors


Opening Reception Sponsor

  • Healthcare IT

Gold Sponsors

  • Allergen
  • Argus
  • Lilly
  • Sanofi
  • Viking